Returns & refunds

Returns policy

Unopened, unused products can be returned within 30 days of delivery for a full refund.

• Products must be in their original packaging with seals intact.
• Gift sets must be returned complete.
• Beauty tools can be returned unused within 14 days.

“Love it or return it” promise

Opened a product and it doesn't suit your skin? Tell us within 30 days and we'll offer a one-time exchange or store credit, once per customer per product. We just ask for a quick note on what didn't work so we can guide you better.

Damaged or incorrect items

Send a photo to our care team within 48 hours of delivery and we'll dispatch a replacement immediately at no cost. There's no need to return the damaged item.

How to start a return

Go to Account → Orders, open the order and choose “Get help”, or email our care team with your order number. We'll arrange a free pickup within 2–3 business days.

Refund policy

• Refunds are initiated within 2 business days of your return reaching us.
• UPI and card refunds typically reflect in 5–7 business days.
• Cash on delivery orders are refunded to your bank account (via a secure link) or as store credit.
• Original shipping charges are non-refundable unless the item was damaged or incorrect.

Subscription orders

Subscription deliveries follow the same policy. You can skip, reschedule or cancel future deliveries at any time from your account.